Customer Support
Our support representatives are available to assist with broadband, email, and account questions.
Contact Information
Main Support Line: 1-866-497-2238
Email: support@centralwave.net
Hours of Operation
Monday-Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Frequently Asked Questions
How do I reset my webmail password?
Call our support team and we will verify your account and issue a temporary password.
What should I do if my internet is slow?
Restart your modem and router, check cable connections, and run a wired speed test before contacting support.
How do I add another @centralwave.net mailbox?
Additional mailboxes can be added to active residential and business accounts by contacting support.
Can I use my own router?
Yes. Most standard home routers are compatible. Our team can help confirm setup requirements.
How do I pay my bill?
Payments may be made by mail, by phone, or in person at authorized payment locations.
How do I report a service outage?
Call 1-866-497-2238 and select technical support to report an outage in your area.